Full-time · Mid-Senior level


New York, NY


Aki Technologies is powering the future of retail. Aki, now an independently operating Inmar company, empowers brands and retailers to reach people by targeting pivotal moments in the consumer journey with personalized advertising. With four personalization patents, Aki’s award-winning technology dynamically tailors ads at the moment based on region, weather, buying preferences, and other historical and present factors. This ensures a more relevant ad experience that drives stronger campaign results. Aki’s culture is based on integrity, balancing grit with efficiency, while bringing heart to what we do.

We are looking for a Senior Account (Customer Success) Manager to join our East Coast Team based in New York. In this role, you will act as a strategic partner to our clients, working closely with the sales, sales planning, adops, and analytics teams and playing a critical role in the company. This individual will work with designated sales reps to ensure seamless campaign execution while providing high-level of client service support for assigned advertisers.This position involves: sales and client support; providing advertising creative deadlines; technical specifications and reporting; programmatic optimizations; obtaining incremental revenue from clients, and tracking delivery.

What You’ll Do:
  • Coordinate all activities required to launch mobile advertising campaigns, including implementing creative, securing supply, and managing insertion orders.
  • Develop and implement strategies for optimization and contribute knowledge to the team.
  • Work with the Sales team to ensure the successful fulfillment of all campaigns.
  • Track, measure, and analyze the performance of multiple mobile advertising campaigns simultaneously.
  • Work directly with third party ad servers, rich media vendors, agencies, internal technical teams on all elements related to creative specifications and ad trafficking.
  • Create and maintain documentation pertinent to the Account Management team.
  • Provide excellent customer service to internal and external stakeholders with clear communication, attention to detail and a positive drive for results.
What we’re looking for:
  • Ideally at least 4+ years of client facing experience either in adtech or at an agency
  • Digital media/advertising experience is an absolute must; mobile a plus
  • Thrives in an ever-changing, dynamic startup environment
  • Experience in building and growing relationships
  • Ability to use data to effectively tell a clear story
  • Excellent communication, project management and customer service skills
  • Ability to analyze metrics beyond the impression and click
  • Must be proficient in Excel and PowerPoint and strong understanding of third party tracking platforms like DFA, Sizmek and Atlas
  • Motivated individual with a positive attitude who can consistently strive to exceed expectations
  • Excellent verbal communication and interpersonal skills
  • Attention to detail and ability to multi-task
  • CPG experience a plus
  • Sense of humor!

Apply Here